Refund policy

Additional Information:
Please note that all sizes are approximate and may vary up to an inch. Due to the nature of wood, knots and wood grains will vary from sign to sign. Each sign is made of real wood, laser cut and some are hand-cut and hand-painted. These are meant to look rustic and may have varying imperfections.  Please send a message to inquire about any custom projects not listed online.  Turn around time can vary, but typically items are shipped in 5-7 business days.

Wood Products:
Due to the nature of this product, there are NO RETURNS.

• Each piece is truly one of a kind.
• They will vary slightly in appearance based on the grain of the wood, knots, or other imperfections.
• This is what makes each sign unique and different!
• I don’t grow the trees, so these unique qualities are out of my hands.
• Wood is a porous inconsistent material. And because of this, the stain may be adsorbed differently from piece to piece. Please keep this in mind, stain may differ slightly throughout your piece.

Glass and Powder Coated Drinkware Products:
Each drinkware is custom made to match your brand and style. Due to the nature of this product, there are NO RETURNS.

Powder Coated Drinkware:

• Our engraving process is done using an industrial grade laser engraving machine. This process creates a beautiful, durable, and long-lasting engraving that will not fade or chip. 

• We offer a wide variety of drinkware options to choose from, including tumblers, cups, mugs, and more. We also offer a variety of engraving options, including text, images, and designs. Client provided drinkware can be considered. Inquire to get the corresponding pricing and process.

• Your engraved powder coated drinkware is dishwasher safe. However, we recommend hand-washing it to prolong the life of the engraving and finish of your cup or tumbler. Please avoid using abrasive cleaners or scrubbing pads, as these could damage the engraving and finish of your drinkware.

Jewelry Care:

• Avoid Contact Perfumes, Sprays, Lotions, Water or Soaps
• Sweat and moisture can also cause tarnishing 
• Remove jewelry when showering, swimming or exercising
• Store jewelry separately in a box or jewelry bag free of any exposure to moisture
• Do not store mixed jewelry together

Our stainless steel jewelry is considered Hypoallergenic Metal, though stainless steel does contain tiny traces of nickel so it may be unsuitable to people with acute nickel allergies.

 

Gifts:
Custom items sales are final and cannot be returned or exchanged. Made-to-order items are not eligible for returns. Delivery fees are non-refundable.

WE ACCEPT WHOLESALE ORDERS SEND A MESSAGE.


Damaged or missing items:

Damaged or missing items must be reported within 14 days of receiving your shipment. 

Thank you again for stopping by.